REFUND POLICY

• Refunds are not issued after 30 days from day of invoice, regardless if merchandise is defective or incorrect.  
• Totallygirly.com will not pay the shipping costs for the return of non-defective merchandise.
• Totallygirly.com will reimburse shipping costs for incorrect merchandise received.
• Refunds take approximately 14 business days to be processed from date of arrival of merchandise in Totallygirly.com warehouse.  
• If an item received is DOA and is returned to Totallygirly.com prior to 15 business days from day of invoice it will be replaced immediately. Items received after 15 business days will be sent to the respective manufacturer for warranty replacement if it cannot be returned directly by customer. Please be aware of the respective warranty for individual items.  
• All merchandise received by Totallygirly.com; regardless if it is defective or not must be returned in original packaging or similar quality packaging and shipped via a traceable carrier and insured. If a package arrives at Totallygirly.com warehouse and shows visible signs of damage the package will be refused-all warranties revoked and it will become the customer’s responsibility to seek compensation from the shipping company used i.e. UPS, FedEx, USPS.  
• All non-defective merchandise returned for refund will be subject to restocking fees. Restocking fees are assessed by the RMA department and include the following factors: condition in which an item is received , all items were included; physical appearance of item-if an item is returned and physically damaged all warranties may be revoked and the account ineligible for refund. If a non-defective retail boxed item is returned and the box has been opened a 20% restocking fee is applied-no exceptions. Refund issued will reflect only the cost of the item minus 20% restocking fee and original shipping. Shipping charges are not refunded for the return of non-defective merchandise unless the item was incorrectly shipped and unopened.  
• Totallygirly.com will not be held liable for any loss of productivity, revenue or other consequences related to defective/incorrect/incompatible merchandise purchased/received directly/indirectly from Totallygirly.com.

I have agreed to the terms set forth by Totallygirly.com and CK Enterprises. regarding all returns.